Emergency Helpline Operator - Weekend hours only - Remote wo...

Date Posted: Posted29 days ago
New Milton BH25•Remote

Job Description

Life at Appello...

We are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring center with the latest digital technology being created by ourselves and our partners.

Becoming the UK's largest monitoring centre, supporting over 200,000 people across the country, and developing the first digital telecare system has been no small feats.

Our ambitions though are still significant and as our population ages the requirements for services that empower people to live independent, happier and healthier lives will continue to grow.

At Appello, you can make a difference to people’s lives. You’ll be helping to transform lives through technology solutions, supporting the health, safety and security of vulnerable people.

You’re trusted to deliver outcomes that improve lives. We know this isn’t an easy task. It’s not for everyone. So in return, you’ll be well rewarded for your effort. You’ll be supported in your career – whether that’s career progression, learning new skills or simply doing what you do well.

And because we’re there for our customers around the clock, we’ve got opportunities that can be flexible for you.


Weekend hours only - minimum of 10 hours per week


Have you got what it takes to be part of the change?

Sharing our purpose and team spirit, you will play your part every day.

With a cool head in an emergency, you’ll take calls from elderly and vulnerable residents in our sheltered housing and help our client’s customers.

This is a rewarding role where trust is key. But it can also be tough, - so you’ll need to be resilient too!

You’ll also need the drive to meet personal targets whilst delivering excellent customer care.


What you will need to make a difference...

If you’ve got the right attitude and personality, we’ll provide you with all the training you need to be the best you can be and answer calls quickly and calmly. As the voice of Appello, you’ll put people at ease, record details accurately and swiftly act on requests, escalating things where needed.

  • Call centre experience desirable
  • Great communication and listening skills
  • The perseverance to get to the bottom of problems and solve them
  • Lots of empathy and patience
  • The ability to multitask and follow procedures
  • Fantastic attention to detail
  • To be quick thinking with good prioritisation skills

Minimum supported broadband requirement is:

  • 15Mpbs broadband speed as minimum (20Mbps and above is preferred)
  • Ethernet connection is preferred (cable provided if necessary)
  • Appello’s call centre platform telephony uses VoIP calls to be passed through your router and it important that your router is able to handle these calls for this role
  • The router should be able to work in a SIP ALG disabled mode, this may either be a default on your router or you may have to configure this yourself in the settings.
  • Not all routers are able to work in this mode so you should check with your provider if you are not sure. If your router is not able to use this setting you can replace your router for one that can.

Other information:

Appello Perks

  • £9.92 per hour, rising to £10.55 after successful completion of probation
  • 23 days holiday rising to 25 days annual leave
  • Best employer status rated Very Good
  • We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
  • Free onsite parking
  • Free tea and coffee
  • Free fruit delivered to the offices each week
  • 24/7 employee assistance programme
  • Family and friends’ discounts on our services & products
  • Casual dress
  • Pension Scheme, up to 4% Company matched
  • Life assurance 2x annual salary
  • Contracted Overtime available once fully trained

Ready to join our team?

If you are keen to find out more and have the necessary skills, please apply now with your up to date CV.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the HR Team on 01425 626337.

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