Technical Consultant (Voice)

Date Posted: Posted13 days ago

Job Description

As part of our broader Customer Delivery team, your role as a technical consultant will give you exposure to Tier 1 Telecoms Operators across EMEA as you develop your communication and influencing skills, providing them with technical direction and becoming a trusted advisor. Your technical knowledge and capability will grow as you deal with multifaceted customer problems and collaboratively find solutions that deliver unique value.
With your passion for ensuring positive customer outcomes and your assurance engaging with technical stakeholders in global enterprises, you will deliver our core network design services, commissioning and migrations, contributing to product quality and delivery process enhancements.
Our vision is to deliver successful Network and Service Transformation programs profitably, predictably and with high competency.
Who are Azure for Operators?

AfO is our hybrid cloud solution for operators that helps our customers deploy, secure, and monetize their network services across Microsoft Azure and other platforms in a multi-cloud environment. AfO is building a team to help mobile operators take advantage of the innovation unleashed by the introduction of technologies such as 5G, Software Defined Networking / Network Function Virtualization, Edge Compute and the next generation Internet of Things.


Your technical knowhow and ability to communicate complex topics in a clear and an accessible way will have you managing highly visible customer engagements and providing guidance underpinned by data to inform our customer’s decision-making. Some of your responsibilities will include:

  • Creating deliverables to address customer needs and support our strategy, sharing intellectual property with colleagues.
  • Running customer and partner meetings to understand and define their requirements
  • Participating in project planning and develops project documents by identifying the risks and dependencies proposing mitigations.
  • Assists project managers/architects in preparing for steering committee.
  • Manages their schedule and communicates to project leads.
  • Managing escalations and coordinating appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging with internal and external stakeholders.
  • Identifying opportunities to articulate business value and grow customer/partner relationships in alignment with business priorities and stakeholder management principles.


Comfortable interacting and consulting with customers, you will be a capable communicator who can engage with people on technical topics, as well as understand and articulate the operational and commercial impact of the technologies they are adopting.
To further position you for success in this role, you will be able to demonstrate:

  • Experience deploying or supporting core voice networks in a technical support or consulting role
  • Practical knowledge in two or more of the following technologies:
    • Session Border Controllers; SIP (Session Initiation Protocol); SS7 Protocols; Core Voice Network Equipment; IMS (IP Multimedia Subsystem); VoLTE (Voice over LTE) ; VoWifi (Voice over Wifi) ; 5G Core; 3GPP, routing & switching, virtualization, Linux
  • Regularly mentoring, coaching, and managing other consultants
  • A background of steering and delivering projects from start to completion
  • Knowledge of troubleshooting Linux based systems. (desirable)

Our customers are distributed across Europe, Middle East and Africa, and on-site work will be required. Work life balance is a high priority for us, and we generally expect 0-25% travel.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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