Training Coordinator

Date Posted: 10 days ago
Salary: £22,000 - £24,000 a year
Glasgow

Job Description

The Role:

go-centric are looking for an experienced Training Coordinator to join our training team in Glasgow. This role is pivotal to the smooth operation of the L&D team and the growth of business.

Go-centric is a dynamic Business Process Outsourcer (BPO) based in the heart of Glasgow’s city centre. We pride ourselves on being a people-centred business; striving to provide an excellent customer experience on behalf of our clients and it is our people who are the key to achieving this.

We’re ambitious and we have high expectations. We’re all obsessive about delivering operational excellence and being outstanding. It’s what sets us apart from our competitors and it’s what we promise our clients. We need you to help us keep our promises.

Everyone in this business contributes towards delivering operational excellence and continuous improvement, regardless of their role. So, whether you speak to customers directly, manage a team, handle the finances, or do clever things with data and digital innovations, we have the same goal. Your ideas matter to help us meet these goals!

As part of the deal, we’re always putting profits back into the business to keep improving go-centric as a place to work. We offer excellent training and progression opportunities for people who want to grow and develop their career and the team work hard to make this a fun, energetic environment.

The Training Coordinator will provide high quality, pro-active administrative support to ensure the smooth running of programmes and training courses. They will maintain and improve the quality of systems and documentation and play a key part in shaping and enforcing policy & best practice within the L&D department.

Reporting to the L&D Manager, the Training Coordinator will form an important intersection between the Operational teams, the Training team, the Recruitment team and the Resource Planning team ensuring that training classes are scheduled in an accurate and timely way. You will be working with multiple stakeholders to help orchestrate training operations in a way that balances client requirements, trainer workload, risk and business need.

This position would suit an individual with an interest or experience in administration and/or the training sector and who thrives on working in a fast-paced environment on a variety of projects simultaneously.

This role will be a mix of office/work from home after initial training period.

Key Responsibilities:

  • Providing strong and proactive organising capability and quality administrative support to the running of on-line and in-person training courses.
  • Managing and maintaining in-house training facilities, equipment and access.
  • Keeping our training calendar and database accurately updated with latest schedules, training allocation, client requirements, and other important information.
  • Responding to scheduling queries and requests from internal stakeholders in a professional manner, as well as managing a busy training mailbox.
  • Communicating changes to schedule and logistics in a timely fashion, making sure all involved personnel are informed.
  • Negotiating with stakeholders as needed, ensuring business, client, and resource needs are met.
  • Monitoring and communicating possible issues resulting from a mismatch in available resources and training volumes.
  • Anticipating and addressing resource allocation-related risks to training delivery
  • Developing systems and processes to increase efficiency in order to support a rapidly growing business.
  • Evaluating the effectiveness of programmes through building and analysing surveys to inform future planning.

Essential Experience:

  • Proven experience in a similar role.
  • Practical experience coordinating multiple training events or projects.

Essential Skills:

  • Highly developed organisational and administrative skills.
  • An ability to work independently under own initiative as well as to work collaboratively within a small team.
  • Good interpersonal skills and a professional manner when dealing with multiple stakeholders.
  • Demonstrable aptitude for using own initiative to overcome challenges arising during the planning or implementation of events, resolving or escalating issues that arise in a timely and professional way.
  • Proficiency in the use of Word, Excel and project management tools.
  • Quick learner and self-starter.
  • Ability to prioritise and know when to ask for help.
  • Demonstrable experience of working flexibly, including the ability to adapt to new situations, prioritise workloads and manage deadlines.
  • Excellent written and verbal communication skills in English
  • Keen attention to detail and data accuracy

We Offer:

In return for your hard work, you will receive a great deal of recognition for your work, but we also offer several tangible benefits such as:

  • The opportunity to gain further qualifications through external training
  • Excellent career progression and training opportunities
  • An active social committee (usually – recently we have had a few Zoom quizzes)
  • Employee pension + Life insurance
  • A great working environment with a fantastic team of people

Disability in the Workplace :

Please note, go-centric are a certified Disability Confident employer, and subscribe to the guidance in the Two Ticks Scheme.

Under the Equality Act 2010 we, as the employer, are legally obligated to interview anyone with a disability that meets the minimum criteria for the post, offering any reasonable adjustments that may be required in order to complete the recruitment process and/ or the role itself.

For more information regarding this please visit: www.direct.gov.uk/en/DisabledPeople/Employmentsupport/LookingForWork/DG_4000314

To disclose any information regarding a disability that requires additional support during the recruitment journey, i.e. Job Descriptions in large print, please contact the Recruitment Department by emailing the Recruitment Team or by calling 0333 014 4401.

Job Types: Full-time, Permanent

Salary: £22,000.00-£24,000.00 per year

Schedule:

  • 8 hour shift

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Job Detail

  • Job Id
    c49322a1fb053df7
  • Location
    Glasgow
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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