Virtual Receptionist - Overnight Shifts

Date Posted: 30+ days ago
Salary: £10 an hour
Borehamwood WD6 1FJ•Remote

Job Description

Who are we?

InTouchNow, part of the ServicesNowGroup, are a leading provider of outsourced multi-channel contact centres. We answer telephones, live chats, emails and social media messengers for companies globally to ensure their customers can contact them at any time.

We are looking for a number of experienced Receptionists / Customer Service Agents to work remotely/in our offices in Borehamwood, answering calls, live chat and other contact channels on a permanent or part time basis.

What are my responsibilities and duties?

* Answering incoming telephone calls other contact channels

* Following strict client specific contact handling processes

* Liaising with clients and stakeholders as part of a set processes

* Dealing with emergency situations and responding quickly with the ability to follow procedures in an efficient and accurate manner

* Answering calls within agreed number of rings, transfer calls within the appropriate service level timescales

* Understanding and completing all work-related documentation accurately and on time

* Taking a proactive approach to customer liaison and ensure concerns are dealt with or relayed to line management promptly

* Striving to provide the best customer service and experience possible

What are your essential requirements?

* Min 2yrs reception experience working within a corporate company, call handling and customer service

* Must be articulate with excellent grammar skills and attention to detail

* Excellent professional telephone manner with good communication skills

* Proficient in use of a computer

* Fluent in English both oral and written

*Experience working at another BPO company (desired not essential)

* References available

What will I receive in return?

· Salary - £10 per hour

· Flexible shifts (typical hours are 11pm - 8am)

· Remote working

· 2 week trial and ongoing help and support

Headquartered based in Borehamwood, Hertfordshire, but interviews will be conducted on video chat using Google Meets.

Job Types: Full-time, Part-time, Permanent

Salary: £10.00 per hour


  • Casual dress
  • Flexible schedule
  • On-site parking
  • Work from home


  • Day shift
  • Holidays
  • Night shift
  • Weekends

Application question(s):

  • Do you have experience in a customer service function?
  • Are you aware this role is either evening or night work?
  • Do you have experience working on a switchboard?


  • Call Centre, Legal or Healthcare Receptionist: 2 years (required)


  • Fluent English (required)

Work remotely:

  • Yes

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