Applications Support Trainee

Date Posted: Posted30+ days ago

Job Description


Description of the Business Line or Department
Our Prime Brokerage Services proposes a unique continuum of expertise that offers global access to a complete cross-asset service in cash and listed derivative instruments across Equities, Fixed Income, and Foreign Exchange.
More precisely we offer a client-focused model, a simple managed account structure (including a state-of-the-art prime brokerage web portal: Pulse) and a global 24/6 follow-the-sun service throughout the trade life-cycle.
Our mains clients include: hedge funds, Commodity Trading Advisor, pension funds, asset managers, financial institutions, brokers, public trading groups, investors.
The Prime Brokerage analyst role provides a unique opportunity to gain exposure to our business. We work alongside our business partners allowing us to gain business knowledge acting as a technical and functional solutions provider.
Summary of the Key Purposes of the Role
The successful candidate will have to ensure an optimal Prime Brokerage Services production quality by providing a stable information system thanks to a technical and functional support across Listed Derivatives, Equities (cash/synthetic), FX, Fixed Income and OTC Cleared.
To remain on the cutting edge of technical and technological information system and due to financial regulation you will have to guaranty its evolution’s agility in today fast-changing environment
Our candidate needs to have the ability to work well within a team, on his/her own initiative in a highly pressurized environment. Also, responsive, high-energy, we need him/her to be able to get quickly a fluent understanding of our business needs.
The candidate has to manage the expectations and relationships of users, sponsors and senior management.
Summary of Responsibilities

Manage the Morning Check: ensure all the information system is up and running before the market opening
During the trading phases, act as a technical and functional solutions provider (Know your clients, their activities, and their expectations)
Manage and monitor the real time Clearing tools (Front-to-Back process)
Manage the Evening Check by performing system/application delivery complying with continuous delivery mode
Track recurrent issues and define the action plan/ date for the definitive fix
Responsible for the accurate and up-to-date monitoring
Ensure that Each release is thoroughly tested to ensure software quality is maintained.
Ensuring the highest level of service for the above tasks at all times and following escalation process in place.

Process management:
Maintain and enhance existing processes/applications on production side (releases) (Attend to weekly meetings)
Maintain and enhance/adapt existing processes for monitoring and implement new ones to secure the production
Implement and enhance « Follow The Sun » (FTS) strategy in order to get the same information level for each place (Chicago, APAC, London) and forestall potential incident during the night
Rapid development software development to ensure a rapid incident resolution and facilitate the daily activity of our team.
Investigate and ensure that the production is under control (investigation, debug when possible, develop and fix the issue)

Client relationship management:
Manage/develop a nearby relationship with each Brokerage/Operational desk (Listed Derivatives, Equities (cash/synthetic), FX, Fixed Income and OTC) and ensure all requests/incidents are well handle by the team giving them feedbacks
With the Agile method, work closely with your business to increase customer satisfaction by rapid and continuous delivery of useful software
Regular adaptation to changing circumstances.
Perform trainings with the business to understand their business criticality and adjust the business Service Level Agreements (SLA)
Plan a Support-Business meeting each month with Heads of Brokerage/Operational desks to follow-up all blocking requests/incidents and summarize major incidents
Train the business on Post-Trade Tools for new joiners and for the others on new functionalities
Report to the management the business Survey’s results with the related action plans

STP Tools life-cycle management:
Ensure to make the interface between the business and developers by translating them the business needs (bug/enhancements) with a top down communication
Follow-up those business needs via Support-Developers meeting each week to give them feedbacks, to correct detected bugs and enhancements needed. Share the Communication Report of the meeting with team and management
Help on some post-trade tool specifications thanks to our good business understanding and to our project impact analysis
In case of Major Incident or a Crisis, manage the communication with business accordingly to their criticality and with all the involved stakeholders
Always keep our Client facing/Clearing tools up to date on production’s side via a pro-active delivery management system.

Knowledge management:
Ensure that the knowledge is well recorded in a knowledge database
Create and update procedures for standardized checks (Morning/Evening/Week-end checks for example), also make sure they are understandable and shared with the team
Plan trainings livened up by every team members. That means the team’s involvement, topic’s preparation and its broadcast
Ensure we have an accurate representation (diagrams) and documentation of our applications/systems architecture, otherwise create/update them. Be sure they are all understandable and available

Problem management:
Manage all administrative tasks (1st level) providing major incident and problem report in our system also sending a post-mortem to the concerned stakeholders
Manage the life-cycle of all problems on Listed Derivatives, Equities (cash/synthetic), FX, Fixed Income and OTC Cleared perimeter.
Level of Autonomy and Authority
The team manages a number of applications and services, some of which are provided by external suppliers. The main day-to-day interaction with these organisations, will be of a support nature, liaising with their support teams to determine incident resolution, problem management and release scheduling and management.
The candidate, although working within a global team, is required to act with a high degree of autonomy. They are expected to engage members of the team in order to deliver activities required of the team. This involves coordination and working with members of the IT department (ITEC) as well as others from various business, infrastructure and external suppliers.
The candidate may be engaged in project activities to either improve the production service or be engaged with larger teams (typically in house developers) in the handover of projects into live service

Profile required

Excellent interpersonal and communication skills, written and oral. Ability to communicate complex, technical issues to non-technical staff.
Ability to work within a 24x5 global team. Be able to work with colleagues in different time zones and
Experience of working within a Financial Markets organisation, with solid support experience
Knowledge of clearing systems/market technology
Experience working within a high pressure environment
Technical Experience
Operating Systems - Windows/Linux skills
B-Oracle, SQL,Sybase
Scripting languages – Shell ,Perl, Java, XML, Net, SQL, PL SQL
Web Tools – IIS, Tomcat, Apache
Networking – TCP/IP, Http, AS2, MQ, FTPS, SFTP, SOAP
Middleware – Basic IBM Web Sphere application server
Clearvision/SWIFT/Brady/Intellimatch (desirable but not essential)
French (desirable)

The ideal candidate will have a Bachelor’s degree in IT / Computer Science and a Master’s degree in Finance / Banking or similar

Why join us

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

Business insight

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender identity.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents , regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.



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