Senior Operations Manager, Reverse Logistics

Date Posted: Posted28 days ago

Job Description

Note: Google’s hybrid workplace includes remote and in-office roles. By applying to this position you will have an opportunity to share your preferred working location from the following:

In-office locations: London, UK.
Remote location(s): United Kingdom.

Minimum qualifications:

  • Reverse logistics or supply chain experience in the consumer electronics industry.
  • Experience in conducting regional analysis and presenting strategy to executive-level stakeholders.
  • Experience in managing and developing people.
  • Program or operations management experience working cross-functionally and delivering project plans.

Preferred qualifications:

  • Demonstrated ability to set, manage and track against a set of diverse, strategic Key Performance Indicators (KPIs).
  • Ability to proactively and systematically identify and propose opportunities (e.g. process improvements, collaboration with other teams).
  • Excellent communication skills with the ability to develop substantive, impactful, and compelling reports and presentations.

About the job

Product and Business Strategy Leaders bring together teams across Google’s functions to help products execute optimally. Our team pushes Google to scale at key points that refine our products and infrastructure by executing efficiently, bringing solid business sense and sound judgment, and working effectively across organizational lines.

Our roles often include components of strategy (e.g. analyzing and understanding new trends in the industry, building business plans), operations (e.g. running the cadence of organizations, connecting the operating lines between our functions), and communications. Our team partners with senior leadership to run important functions that cross-cut our existing organizations and deliver high impact projects. We help Engineers, PMs, UX, and all of our other functions to build amazing products that delight our users, and then get those products into their hands.

Google’s Devices & Services Reverse Logistics team is responsible for delivering innovative and cost effective post-sales experiences. You will join a dynamic, creative team that defines the service offerings for our products.

Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.


  • Lead initiatives within the Service Operations team, from vendor governance to the implementation and sustaining of new processes and programs for supporting new product launches.
  • Drive performance metrics, scorecards, and regular business reviews with retail partners related to reverse logistics operational results.
  • Build innovative continuous improvement programs with cross-functional partners to ensure excellent customer returns and repairs support.
  • Be accountable for performance results and customer expectations deliverables. Manage operational Key Performance Indicators (KPIs) and new product introductions launch management at repair network.
  • Model business cases for optimal reverse supply chain set-up, considering multiple variables (e.g., business forecasts, return rates, business channels, geographies, bill of materials (BOM) cost, disposition, etc.).
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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