About the role:
Go-centric are looking to recruit a Team Leader to support our growing business. You will be responsible for a team of Customer Service Advisors and to support the Operations Manager in the successful delivery of the campaign.
Go-centric is a dynamic Business Process Outsourcer (BPO) based in Glasgow’s city centre. We pride ourselves on being a people-centred business; with every one of our ever-growing team striving to provide an excellent customer experience on behalf of our clients.
We are ambitious and we have high expectations when it comes to delivering operational excellence, with each of our highly trained contact centre personnel being highly competent, intelligent and empathetic multi-taskers who deliver service with passion, professionalism, and integrity, setting us apart from our competitors and exceeding our client expectations.
Every one of our experienced, skilled, and talented people contribute towards the same goal, delivering the highest standard of client and customer focused, operational excellence.
To maintain our continuous improvement strategy, we offer excellent training and progression opportunities for people who want to grow and develop their career and the team.
We want you to become a crucial part of the go-centric vision; to create a partnership that helps organisations meet their operational challenges through the provision of contact centre operational excellence and continuous improvement.
Our Team Leaders support the Operations Manager with the successful delivery of the business through the ownership of day-to-day shift delivery. Through the direct management of a team of Customer Service Advisors, this role will take accountability for the delivery of the teams’ KPIs, ensuring we provide a consistently high level of customer service for our clients.
In return for your hard work, you will receive a great deal of recognition for your work, but we also offer several tangible benefits such as:
Hours - the contract is for 16 hours a week and the hours can fall anywhere between 8am-8pm Saturday/Sunday
Part-time hours: 16 per week
Job Types: Part-time, Permanent
Salary: £9,200.00 per year