Organisation: BPO Outsourcing
Department: Public Sector Services
Salary: Dependent on experience
Travel Required: Yes
Reports to: SVP Business Development
Location: Home Based
Contract Type: Permanent
Job Summary / Overview:
Responsible for leading a Bid Team, you will act as the overall Bid Manager on Public Sector new bids and existing Public Sector client re-tenders. The Bid Manager will be accountable for designing, managing and owning the end-to-end bid process and managing all new and re-tender opportunities from qualification through to contract award. The successful candidate will have excellent writing skills that will enable them to translate complex client requirements into tangible, compliant and compelling, bespoke responses to achieve the highest possible scores against client specified scoring and evaluation criteria. You will have proven success of winning new business and retaining existing business as well as contributing to the expansion of existing client accounts.
In addition, you will work with the wider Public Sector teams and other internal SMEs to both create and maintain a comprehensive bid library of up to date content and client case studies.
Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.
We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.
Key Responsibilities and Accountabilities:
Influencing and networking:
Bid Management process:
Education/Specific Training/Work Experience Requirements:
Competencies and Specific Skills:
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Job Types: Full-time, Permanent